Upon purchasing and accessing a product, including opening any “open files” associated with your order, the sale is considered final. Due to the nature of digital goods, we cannot offer refunds, exchanges, or cancellations once the product has been accessed or opened. By opening or downloading the digital files, you confirm that you are satisfied with your purchase and waive the right to a refund. Please be sure to review all product details before making a purchase.
- Defective Products
In the rare case that you experience technical issues or defects with a product that prevent it from working as described, please contact our support team immediately. We will assess the situation and, if necessary, provide a replacement or fix the issue at no additional cost. This does not apply to issues arising from misuse or failure to follow provided instructions.
- Non-Refundable Products
All sales of digital products are final. As digital goods cannot be returned or resold, no refunds or exchanges will be provided once the product has been downloaded or accessed. This policy is enforced to protect the nature of our digital content and to ensure the security of our offerings.
- How to Request Support
If you encounter any issues with a digital product purchased from Fivemmarkt, please contact our customer support team at discord. Include your order details and a description of the issue. Our team will assist you in resolving the matter promptly.